COVID-19 For advice and support: click here Contact STEPWAY: 01905 745 253

Drop-in centres


The first point of contact can be found at the Drop-in Centre.


The Drop-in is for all Veterans, no matter your circumstance or background. It is a safe place for you to meet like-minded people who have walked the walk. It is a place to make new friends A place where you can relax, pull up a chair and have a brew with your muckers. Somewhere you can grab some lunch and have regular refreshments throughout the day for FREE!



Worcester: The Trinity, Worcester. WR1 2PNThursday 10am – 3pm
Kidderminster: The Town Hall, Vicar Street, Kidderminster DY10 1DBThursday 10am – 3pm
(Coming soon) Malvern: The Salvation Army, Newtown Road Malvern. W14 1NZ .Wednesday 10am – 3pm
West Midlands: The Salvation Army Merton Close, Sandwell B68 8NGThursday 10am – 3pm
PLEASE NOTE: The Drop-in centres will open after 21st June 2021 Call: 01905 745 523 for more information

Mentors and Caseworkers on hand for advice, guidance and advocacy in all areas you may be finding problematic in civilian life

We work with a range of organisations and charities like: DWP, Job Centres, Housing, Food banks, Debt charities and Military charities, to name but a few. Therefore, any worries or problems you may be having in civilian life, we can offer you advice and support. We can also offer an advocacy service. This means if you have an appointment but you may be feeling a little anxious about attending alone; your Mentor will be able to accompany you until a time you feel comfortable to attend by yourself. We will be there every step of the way!


Free in-house Counselling sessions available and referrals

We can all become overwhelmed, depressed or suffer anxiety. We are here to support you and more importantly, listen. We will conduct a needs/well-being assessment. Which is all confidential and we will not share your information to a 3rd party without your permission. Once this is completed and you have attended your first counselling session, we can advise you on your options. This may be a referral to the NHS Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS).If you are waiting for an appointment with TILS, we can offer you counselling sessions in the interim. Therefore, you will always have someone to talk to.



Hi! I’m Tina a volunteer at STEPWAY. I am ex RAF serving from 2000 – 2007, at which point I was medically discharged after being diagnosed with Multiple Sclerosis.
In Civvy street I ran a branch of an international franchise with an air drying polymer clay.
My team & I ran holiday workshops for kids & sessions for adults as well as commissioned work, retail kits, gifts etc. I have set up Art sessions available for Veterans at the drop-in for everyone to try or just sit & watch. It doesn’t matter what the outcome is, it’s a great group activity, an easy way to break the ice & have conversations with others. Art sessions take place twice a month on a Thursday. For more information please visit our Facebook page or:


Pets As Therapy is a national charity and is unique in that it provides temperament assessed/vaccinated P.A.T. Dogs and P.A.T. Cats with registered volunteers to hospitals, hospices, residential care homes, day centres, special needs schools and many other establishments, providing comfort, companionship and therapy. The constant companionship of an undemanding animal, that gives unconditional love, is often one of the most missed aspects of their lives. Pets As Therapy was formed to help make this loss more bearable and speed recovery. Pets as Therapy visit the Drop-in Centre twice a month and our Veterans say it really brightens up their day!

For more information please visit: Pets as Therapy


We work in Partnership with Headway who visit the centre on a regular basis to assist any Veteran with Brain injury. Scott and Mandie from Headway have worked on a few cases with STEPWAY to make life more beneficial for our Veterans. Headway Worcestershire is a local and independent charity supporting people affected by acquired brain injury across Worcestershire.  They offer specialist support, information and services to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields. Headway’s vision is to recognise that every brain injury affects different people in different ways. They recognise that each person is unique and tailor their support to meet their needs and circumstances. They aim is to help people achieve their goals and enjoy a quality of life, consistent with their desires and interests. Building a community where people with a brain injury are valued respected and able to live a fulfilling life, while campaigning for greater public awareness and a better understanding of the impact of brain injury.

please visit: Headway

Therefore, we are often referred to as ‘THE ONE STOP SHOP’


We work with various organisations including The Armed Forces Veteran’s Breakfast Clubs who visit the Centre on a regular basis and encourage their members to self-refer for the extra support. We work with the Job Centres (DWP) We are on their tool kit to spread the word about our services and have a cross referral system in place. Worcester City Council and County Council for housing needs. We are members of ‘The Armed Forces Covenant Partnership.’ Which brings most local Military Charities & Organisations together. We have a network with the NHS, Social Services to make sure the Veteran’s mental, physical and social well-being is made a priority. We work closely with RELATE who train most of our Mentors in Counselling Skills for non-Counsellors. They also offer FREE counselling sessions for some ex-Service Personnel. Please visit RELATE

STEPWAY is one of the Key leads in the Needs Assessment for Veteran’s Mental health in Worcestershire This includes research into adaption, early intervention for substance misuse, Criminal Behaviour and Financial difficulties.

Partnership Opportunities

Would you like to take part in our 7-Step Civilian Skills program?

This FREE course which could improve your chances of gaining full time employment. Enable you to make sense’ of civilian life. Giving you a sense of purpose and is available to all Veterans no matter your circumstance or background.