SERVICES PROVIDED 

Overview

At STEPWAY, we provide practical, emotional and social support to veterans and their family members — no matter their background, rank or time served. We also welcome civilians at the LINK Community Hub to promote inclusion and community wellbeing.

We offer a safe and friendly space to talk, take part in activities, build confidence and move forward at your own pace. Our support is available across Worcestershire, the West Midlands, the LINK Community Hub, and through our work in HMP settings.

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Welfare and Practical Support

We provide one-to-one support tailored to the needs of each individual or family. This can include help with:

• Housing and homelessness
• Benefits and financial difficulties
• Mental health and wellbeing
• Family support
• Criminal justice involvement
• Referrals to trusted partners

We work closely with Op COURAGE, Op NOVA, Primary Care Networks, local housing teams, and other services to provide warm referrals and wraparound support.

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The 7-Step Civilian Skills Program

This is our core support programme, designed to help veterans adjust to civilian life. It focuses on:

• Identity and purpose
• Communication and relationships
• Employment and life skills
• Healthy living and mental health
• Building resilience and positive routines

Delivered in group sessions or one-to-one, the 7-Step Civilian Skills Program runs across all our sites, including inside HMPs for veterans in custody. More info

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HMP Support

We support veterans in custody through our in-reach programme. This includes:

• The 7-Step Civilian Skills Program inside prison
• Pre-release planning and post-release welfare support
• Referrals for housing, employment and mental health
• Working closely with prison staff, Op NOVA and the Probation Service

Our aim is to reduce reoffending and help veterans rebuild their lives after release. More info

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Wellbeing Activities

We offer a wide range of weekly wellbeing sessions across our centres, including:

• Horticultural therapy and gardening
• Art and craft clubs
• Peer discussion groups
• Female veteran support through our Ladies of Leisure sessions
• Volunteer opportunities to grow confidence and skills
• Inclusive activities at the LINK for civilians and veterans alike

These groups support positive mental health and offer a sense of belonging.

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Coffee Mornings & Banter and Brew

We run regular social sessions including:

• Veteran Coffee Mornings every Thursday at the LINK
• Banter and Brew sessions at various locations in the West Midlands

These sessions are open to all veterans and their families, offering free refreshments, good company and informal support. No appointment is needed — just turn up. More info

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Families First: Strength Pathways

Funded by the Armed Forces Covenant Fund Trust

We recognise that families serve too. Our new project supports the families of wounded, injured and sick veterans, offering:

• Emotional and practical support
• Group sessions and drop-ins
• Referrals and signposting
• Activities at all STEPWAY sites

Ladies of Leisure (LOL)

Support for Female Veterans across Worcestershire and the West Midlands
Funded by the Armed Forces Covenant Trust Fund – Hidden Voices Programme

The Ladies of Leisure (LOL) group is a friendly and welcoming space for female veterans to come together, connect with others who have served, and take part in activities that support wellbeing, confidence and inclusion.

Whether you served for years or just a short time — you are a veteran. You belong here. We see you.

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Referrals and Inclusion

We accept both self-referrals and professional referrals. There is no need for a formal diagnosis to access our services.

We are proud to be an inclusive charity, welcoming civilians through our community hub activities and encouraging connections between all parts of the community.

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Get in Touch

If you or someone you know would benefit from our support, please contact us or visit one of our centres. We are here to help — with understanding, compassion and no judgement. Contact

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