Volunteering Roles


STEPWAY: Volunteer Mentor/Advocate

Role Title: Volunteer Mentor/Advocate

Purpose of Role: To provide one to one support and encouragement to the Veteran who may contact STEPWAY and feel they would benefit from the input of a Mentor.

Main Duties

To attend an initial meeting with the Veteran and their Caseworker. To discuss the way forward and define the focus of the mentoring relationship.

 To meet the Veteran for approximately 2 hours per week in a one to one situation for an agreed period following discussion with the case worker (initially three months).

To create a positive relationship with / befriend the Veteran and provide them with a suitable role model.

To advise, assist, support and motivate the Veteran into developing skills and new perspectives, which will assist them in achieving and sustaining their personal goals.

Maintain regular contact with the Veteran’s case worker.

To provide written feedback on work undertaken by completing contact sheets after each session.

To attend ongoing training sessions.

Attend regular support and supervision sessions.

To adhere to STEPWAY’s code of conduct/safeguarding and GDPR Policies

To carry out all work with a non-judgemental approach keeping to STEPWAY’s diversity statement

To comply with STEPWAY’s health and safety guidelines.

Consent given to apply for an enhanced DBS


Volunteers are an important and valued part of STEPWAY.  We hope that you enjoy volunteering with us and feel a full part of our team.

This agreement tells you what you can expect from us and what we can expect from you.  We aim to be flexible, so please let us know if you would like to make any changes, and we will do our best to accommodate them.

STEPWAY will do their best to:

  • Introduce you to how the organisation works and your role in it
  • Provide you with a role description and a full explanation of your duties/responsibilities, including the days/times when we would like you to volunteer within the organisation
  • Organise regular meetings between you and your manager so that you can tell us if you are happy with how your work is organised and receive feedback from us.
  • Where possible, meet the costs of/provide funding towards courses and expenses endure during your volunteering hours.
  • Respect your skills, dignity and individual wishes and do our best to meet them
  • Consult with you and keep you informed of possible changes that will affect you
  • Insure you against any injury you suffer or cause due to negligence while you are volunteering for us
  • Provide a safe workplace
  • Apply our equal opportunities policy
  • Apply our complaints procedure where appropriate.

All Caseworkers, Mentors, Advocates and helpers working within STEPWAY, whether in a paid or voluntary capacity, are encouraged to work to high standards and adopt recognised best practice where possible.  In addition to their own standards of practice, all Volunteers should be aware of and adopt STEPWAY’s own:

    • Safeguarding Policy
    • Codes of Conduct
    • Equal Opportunities/Equality Policy
    • Working with Vulnerable Adults

Other Volunteer roles

Kitchen Help: Can you spare a few hours at the Drop-in to provide refreshments to our Veterans?

Networking: Would you like to attended the Armed Forces Breakfast Clubs throughout Worcestershire? They run every Saturday in different locations. For more information please contact STEPWAY

Public Relations: Working within your area to provide STEPWAY services to your local community.

Administrator: Working behind the scenes, helping the office staff with their daily tasks.

Media PR: Updating our social media platforms like: Facebook & Twitter

Counselling: Do you have previous experience and would like to volunteer your listening skills to help our Veterans with improving their mental health.

If any of these roles are of interest and you would like to find out more about the volunteering opportunities with us, send a message by using the form below.


Maybe Fundraising is for you?

Join our Team of Fundraisers and have lots of fun along the way

For more information and tips on how to set up your own event or join our team, please visit our Fundraising page